From 31 March 2020 death registrations will EmFxrRjoQeGXnpe8Q6jy3gbe carried out remotely via telephone. You will not attend a registration office to complete the appointment. This is to ensure social distancing guidelines are met and to minimise the risk to both the informant and Registrars.

During the Coronavirus pandemic, registration appointments can only be booked by calling Norfolk County Council on 0344 800 8020 and then pressing option 3, option 1, option 1 and option 2. A member of the customer services team will book you a timeslot and let you know which office the Registrar will be calling from. You are not required to collect the Medical Certificate of Cause of Death from your doctor or hospital, they will electronically send this to the Registrars.

When someone dies, by law the death has to be registered with the
Registrar of Births, Deaths and Marriages within five days of the death and with the Registrar for the district in which the death has occurred.

This is something we are more than happy to advise you on, please do not hesitate to contact us.

During your telephone appointment, the Registrar will ask for the following information:-

  • The deceased’s full name (maiden name if applicable)
  • Their usual address
  • Their date and place of birth
  • The date and place of death
  • The deceased’s last occupation
  • If married, the full name, date of birth and occupation of the spouse
  • Your name and address
  • Whether the deceased was in receipt of a pension

The Registrar will ask you who your Funeral Director is so they can electronically send the Certificate for Burial or Cremation, which is also referred to as the Green Certificate.

You will be asked if you require Certified Copies of an Entry of Death (this is the documentation that is known as the Death Certificate), these cost £11 a copy but are needed to give to banks, building societies, insurance companies, private pensions, solicitors, etc. These will need to be purchased during your appointment via a card payment and will be posted to you. The Registrar will also issue the documentation giving a unique reference number for the Tell Us Once service